Next-Generation Customer Loyalty Platform | Fidelytics
The next-generation loyalty platform

Turn your customers into loyal ambassadors

Fidelytics combines gamification, artificial intelligence, and advanced analytics to create unique loyalty experiences. All within a mobile app deployed under your name.

92%
of consumers have a loyalty program
41%
stay loyal thanks to the program
62%
use it every week
Source: EY Loyalty Market Study 2025
From 3 months commitment
Data hosted in France
GDPR compliant
Responsive support
Why choose us?

Proven results

Join the companies that have transformed their customer relationships with Fidelytics

+40%

Growth through personalization

Companies that personalize the customer experience generate 40% more revenue than average

Source: McKinsey & Company
76%

Impact on spending

76% of loyalty program members say they spend more because of it

Source: EY Loyalty Market Study 2025
26-50%

Share of revenue

For most companies, 26 to 50% of annual revenue comes from customers enrolled in the program

Source: EY Loyalty Market Study 2025
10-20%

Average annual ROI

The average annual ROI of a loyalty program is between 10 and 20%

Source: EY Loyalty Market Study 2025
Simulator

Estimate your return on investment

Enter your data to discover the potential impact of Fidelytics on your business.

€
Current monthly revenue
60 000€
Estimated additional revenue / month
+10 800€
Additional customers retained
+50
Cost per loyal customer
2.48€
Estimated ROI over 12 months
21.8x

Indicative simulation based on industry averages (EY Loyalty Market Study 2025). Actual results may vary depending on your business and loyalty strategy.

Why Fidelytics?

Rethink customer loyalty

Traditional programs are showing their limits. Discover an approach designed for lasting engagement.

The limits of traditional programs

Outdated tools

Paper cards, spreadsheets or generic programs with no real impact

Generic experience

Same program for everyone, no personalization

Zero visibility

No usable data on customer behavior

One-way communication

Impersonal SMS or emails, no real engagement

Prohibitive costs

Custom solutions out of reach for SMBs

The Fidelytics approach

A complete back-office

Customize your loyalty program and manage your content with full autonomy

Your app, your brand

A mobile app deployed on the stores, fully branded to your identity

Engage through play

Challenges, levels and rewards that keep your customers coming back

Understand your customers

Integrated CRM and analytics for data-driven, personalized decisions

Win ambassadors

Your loyal customers recruit for you with the built-in referral system

Ready to rethink your loyalty strategy?

Features

A complete suite for customer loyalty

Advanced Gamification

Turn every interaction into an engaging moment with a fun rewards system.

  • XP points, coins & badges
  • Levels & progression
  • Challenges & quests
  • Customer boredom
  • Stamp card programs

Artificial Intelligence

Every customer gets a unique experience, automatically optimized by AI.

  • Assisted content creation
  • Time saving
  • Customizable generation
  • Generic campaigns
  • Manual segmentation

Analytics & Insights

Make informed decisions with real-time data on your performance.

  • Real-time dashboard
  • Exportable reports
  • Custom KPIs
  • Flying blind
  • Manual reporting

Smart Marketing

Reach your customers at the right time with automated, targeted campaigns.

  • Content targeted & adapted to your audience
  • Push notifications
  • Scheduled content publishing
  • Untargeted mass sends
  • Customer spam

Mobile App

An app deployed on the stores under your name, fully branded to your identity.

  • Available on and
  • Branded to your image
  • Native & smooth experience
  • Generic application
  • Impersonal experience

Complete Back-Office

Run your loyalty program from an intuitive and comprehensive interface.

  • Content management
  • Integrated CRM
  • Collected data analytics
  • Excel spreadsheets
  • Scattered tools
Who is it for?

Every industry has its challenges, Fidelytics adapts

From boutiques to sports clubs, we design tailored loyalty experiences for every business. Here are a few examples among many possibilities.

Retail and Shops

Boutiques, franchises and brands looking to build in-store loyalty

Example: a store rewards every purchase with XP and redeemable coins. Customers unlock badges and level up to access exclusive private sales.

XP per purchase · Badges · VIP private sales

Restaurants and Food

Restaurants and chains that turn every visit into a habit

Example: a restaurant creates weekly challenges and offers rewards through the marketplace. Regulars become ambassadors through the referral program.

Challenges · Marketplace · Referrals

Beauty and Wellness

Salons, spas and studios creating memorable customer experiences

Example: a hair salon engages clients with seasonal beauty quests. Each service earns coins, redeemable for partner treatments or products.

Seasonal quests · Coins · Partner rewards

Leisure and Associations

Gyms, clubs and associations engaging their community

Example: a climbing gym motivates members with sports achievements and progressive levels. Push notifications remind them of time slots and community events.

Achievements · Levels · Push notifications

Sports clubs

Adaptable to all sports to build lasting fan loyalty

Example: a football club builds fan loyalty with exclusive badges, a dedicated news feed and events reserved for the most engaged members.

Exclusive badges · News feed · VIP events

Local government

Cities and institutions strengthening the bond with their citizens

Example: a city rewards civic participation — recycling, events, volunteering — with coins redeemable at local partner shops.

Civic participation · Coins · Local partners

Whatever your industry, Fidelytics adapts to your needs. How will you build customer loyalty?

Comparison

Fidelytics vs the competition

See what sets Fidelytics apart from traditional loyalty solutions.

Stamp cardsGeneric appsCustom-builtFidelytics
Branded appNoneNonePossibleIncluded
GamificationNoneBasicVariableAdvanced
CRM & AnalyticsNoneLimitedPossibleIncluded
Affordable pricingFreeAffordableCostlyAffordable
Quick launchInstantFastSeveral monthsFast
Getting started

Up and running in just days

Our team guides you every step of the way, from setup to app publication.

1

Talk to our team

Conversations to understand your needs and recommend the right plan

2

We customize your app

We design your mobile app fully branded to your identity

3

Your back-office, from day one

Get immediate access to your dashboard to set up your loyalty program

4

Your app is published

We deploy your app on the stores (timeline varies based on your needs)

Pricing

Choose your plan

Choose the plan that fits your needs

Your custom mobile app, included

Deployed on the App Store and Google PlayFully branded to your identityBuilt and published for you

Starter

The essentials to start your loyalty program

2 seats included (one seat = one user access)

Additional seat: €50 excl. tax/month per seat

295€excl. tax /month
Setup fee :€490 excl. tax
12-month commitment
Total cost over 12 months€4 030 excl. tax
Content — up to 30/month
  • Campaigns
  • Challenges
  • News
  • Experience Points
  • Coins
  • Levels (up to 3)
  • Basic reporting
  • Real-time dashboard
  • Custom Back Office
  • Basic CRM
  • Member management
  • Standard support
  • In-store loyalty via QR codes
  • Store and POS listing
  • E-commerce platform integrations
Most popular

Standard

To grow and engage your community

3 seats included (one seat = one user access)

Additional seat: €50 excl. tax/month per seat

495€excl. tax /month
Setup fee :Free
12-month commitment
Total cost over 12 months€5 940 excl. tax
Includes everything in Starter
Content — up to 80/month
  • Campaigns
  • Challenges
  • News
  • Charity
  • Events
  • Levels (up to 8)
  • Quests
  • Achievements
  • Referrals
  • Advanced reporting
  • Content statistics
  • Full CRM
  • Loyalty Marketplace (coin payments)
  • Personalized onboarding
  • POS system integrations
  • e-Wallet integration
Coming soon

Max

For ambitious businesses

3 seats included (one seat = one user access)

Additional seat: €50 excl. tax/month per seat

--€excl. tax /month
Includes everything in Standard
Content — up to 150/month
  • Campaigns
  • Challenges
  • News
  • Charity
  • Events
  • Levels (up to 20)
  • Full reporting with AI insights
  • Exportable stats & data
  • Custom KPIs
  • Native e-commerce Marketplace
  • Populations (user segmentation)
  • Partners
  • AI content creation agent
  • Priority support
Need more details?
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FAQ

Frequently asked questions

You get immediate access to your back-office from day one. In parallel, we build and publish your mobile app on the stores. This timeline may vary depending on design complexity and the availability of your developer accounts (Google Play Console, App Store Connect).

Yes, you can upgrade to a higher plan at any time (Starter to Standard or Max). The change takes effect immediately and the difference is prorated based on your current commitment.

Absolutely! The app is fully white-label: logo, colors, content, typography… Every detail is designed to reflect your brand identity. You control the customization from your back-office and our team supports you in creating a unique experience that truly represents your business.

Your customers earn experience points (XP) and coins by engaging with your app's content: Challenges, Campaigns, referrals, purchases, and more. They are placed into different Levels that you create and customize from your back-office. The more your users participate, the more XP they earn, the higher they level up, and the more prestigious rewards they unlock (discounts, free products, VIP access, exclusive experiences…). They also earn badges and achievements that reinforce their engagement. Accumulated coins can be redeemed in the Marketplace for tangible rewards. The result: loyalty becomes a motivating game that keeps your customers coming back.

Integrations with major CRMs, e-commerce tools and payment solutions are planned in our roadmap. In the meantime, custom integrations can be set up based on your specific needs. An API is also planned to let you connect your existing tools.

Can't find the answer you're looking for?

Ready to transform your customer relationships?

Join the companies that build customer loyalty with Fidelytics.