Privacy Policy
Last updated: April 16, 2026
1. Introduction
Fidelytics (SASU with a share capital of 1,000 euros, SIREN 102 112 984, registered office: 60 rue François 1er, 75008 Paris) is committed to protecting the privacy of users of its website and services. This privacy policy describes the types of information we collect, how we use it, and the measures we take to protect it.
By using our website and services, you agree to the practices described in this privacy policy. We encourage you to read this document carefully to understand how your personal data is processed.
2. Data Collected
We collect personal data that you provide to us directly, particularly when creating your account, using our contact forms, or subscribing to our newsletter: first name, last name, email address, phone number, company name and job title.
We also collect data automatically when you browse our website, such as your IP address, browser type, pages visited, visit duration and cookie data in accordance with our cookie policy.
3. Use of Data
Your personal data is used to provide and improve our services, process your requests, personalize your user experience, send you marketing communications (with your consent), ensure the security of our platform and meet our legal obligations.
We never sell your personal data to third parties. We may share your data with our technical subcontractors strictly within the framework of providing our services, and only in compliance with GDPR and applicable data protection regulations.
4. Data Retention
Your personal data is retained for the period necessary for the purposes for which it was collected. Data related to your customer account is retained for the duration of the contractual relationship, then archived for the applicable legal limitation period.
Data collected for commercial prospecting purposes is retained for a maximum period of three years from the last contact from you. Upon expiry of these periods, your data is deleted or irreversibly anonymized.
5. Your Rights
In accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the right to access, rectify, delete, restrict processing, data portability and object to the processing of your personal data.
To exercise these rights, you can contact us at privacy@fidelytics.io or by mail to Fidelytics, 60 rue François 1er, 75008 Paris. We undertake to respond to your request within a maximum period of one month. In case of disagreement, you have the right to lodge a complaint with the relevant data protection authority.
6. Cookies
Our website uses cookies to ensure proper functioning, analyze traffic and personalize your experience. Essential cookies are necessary for the website to function and cannot be disabled. Analytical cookies help us understand how visitors interact with the site.
You can manage your cookie preferences at any time through your browser settings. For more information about the cookies we use, please contact us at privacy@fidelytics.io.