Terms of Service
Last updated: April 16, 2026
1. Purpose
These Terms of Service (hereinafter "ToS") define the rights and obligations of the parties in the context of the online sale of services offered by Fidelytics to the client. They apply to any subscription to Fidelytics services, whether Starter, Standard or Max plan.
Any subscription to a service offered on fidelytics.io implies unreserved acceptance by the client of these ToS. The client acknowledges having read the ToS before subscribing and declares to accept them without restriction or reservation.
2. Services Offered
Fidelytics offers a SaaS customer loyalty platform integrating gamification mechanics, artificial intelligence and advanced analytics. Services are offered as subscriptions with 3, 6 or 12-month commitments under three plans: Starter, Standard and Max, the detailed features of which are available on the Pricing page of the website.
Fidelytics reserves the right to modify the features of its services at any time, subject to informing the client with reasonable notice. Modifications cannot have the effect of reducing the quality or essential features of the subscribed service during the current commitment period.
3. Pricing and Payment
Service prices are indicated in euros excluding taxes on fidelytics.io. They may be modified at any time, it being understood that price changes only apply to new subscriptions or subscription renewals. The applicable VAT is that in force on the date of invoicing.
Payment is made by credit card through our secure payment provider. In the case of an annual subscription, the total amount is invoiced in a single payment at the time of subscription. Invoices are available in the client area of the Fidelytics back-office.
4. Commitment
The client subscribes to a paid plan with full access to all features of the chosen plan from day one.
Subscriptions require a minimum 3-month commitment. Three commitment periods are available: 3 months, 6 months or 12 months. The longer the commitment, the more advantageous the monthly rate and setup fees.
5. Cancellation
The client can cancel their subscription at any time from their client area in the Fidelytics back-office. For monthly subscriptions, cancellation takes effect at the end of the current month. For annual subscriptions, cancellation takes effect at the end of the 12-month commitment period.
Fidelytics reserves the right to suspend or terminate access to services in case of non-payment, fraudulent use or violation of these ToS, after a formal notice that has remained unsuccessful for a period of 15 days.
6. Liability
Fidelytics undertakes to provide its services with diligence and in accordance with best practices. Fidelytics' liability is limited to direct and foreseeable damages resulting from a proven breach of its contractual obligations, up to the amount of sums paid by the client during the last 12 months.
Fidelytics shall not be held liable for indirect damages such as loss of revenue, loss of customers, loss of data or damage to brand image. Similarly, Fidelytics' liability cannot be engaged in cases of force majeure or unforeseeable and insurmountable events caused by a third party.
7. Applicable Law and Disputes
These ToS are governed by and interpreted in accordance with French law. In case of a dispute relating to the interpretation, execution or termination of these ToS, the parties undertake to seek an amicable solution before any legal action.
Failing amicable resolution within 30 days from notification of the dispute by either party, the dispute shall be submitted to the exclusive jurisdiction of the courts of Paris, notwithstanding multiple defendants or third-party claims.