Help Center

Fidelytics is a next-generation customer loyalty platform. We design and deploy a mobile app under your brand name and colors, featuring a gamified loyalty program, an intelligent CRM, and advanced analytics. Everything is managed from a simple and intuitive back-office.

Fidelytics is designed for all businesses looking to build customer loyalty: restaurants, cafés, bakeries, hair salons, retail stores, gyms, beauty salons, and many more. Whether you have one or multiple locations, our solution adapts to your business.

Unlike a punch card or plastic card, Fidelytics provides a complete mobile app branded to your business. Your customers earn points, unlock rewards, participate in challenges, and receive personalized offers. You also get a dashboard with detailed analytics on your customers' behavior.

Yes! Fidelytics is designed to be flexible and adapt to any type of local business. During our discovery call, we analyze your specific needs together to configure a loyalty program perfectly tailored to your business and clientele.

We offer three commitment periods: 3 months, 6 months or 12 months. The longer the commitment, the more advantageous the monthly rate and setup fees. Cancellation takes effect at the end of the current commitment period.

We accept credit cards (Visa, Mastercard, American Express) through our secure payment partner Stripe. Payments are processed monthly or annually based on your preference.

Yes, you can upgrade to a higher plan (Starter to Standard or Max) at any time from your client dashboard. The change takes effect immediately and billing is adjusted pro-rata based on your current commitment.

No hidden fees whatsoever. The displayed price includes the mobile app, back-office, updates, hosting, and support. Setup fees are clearly displayed for each plan and commitment period. There are no transaction commissions or additional costs based on the number of customers.

Yes, we fully customize the mobile app to your brand: logo, colors, app name, store icon. Your customers download an app bearing your business name, not Fidelytics.

The timeline varies depending on your project's complexity and the App Store/Google Play Store review processes. We keep you informed at every step and do everything possible to ensure the fastest deployment.

Your customers can download the app directly from the App Store (iPhone) or Google Play Store (Android) by searching for your business name. We also provide QR codes and marketing materials to help you promote it to your clientele.

Your customers earn points with every purchase or interaction. You freely define the rules: points per euro spent, bonuses on specific products, double points on certain days, and more. Accumulated points unlock rewards that you configure in your back-office.

Yes, you have complete freedom over rewards: discounts, free products, VIP access, exclusive experiences... You can create as many reward tiers as you want and modify them at any time from your dashboard.

Gamification (challenges, badges, levels, leaderboards) transforms the loyalty experience into a real game. The result: your customers are more engaged, return more often, and spend more. Our clients see an average 40% increase in return rate thanks to these game mechanics.

Campaigns let you create targeted content directly in your mobile app to engage your users. You can highlight your products, offer rewards in exchange for participation, and let customers rate what you propose. Built-in analytics help you identify the best times to publish and the content your audience enjoys most, so you can continuously refine your strategy.

Challenges are fun activities that reward your users' engagement. Quizzes to test their knowledge of your brand, spot-the-difference games, social media interactions to boost your visibility... Each Challenge is an exchange: your customers have fun and earn rewards, while you keep your app active and strengthen the bond with your community. Analytics help you deliver the right content at the right time.

Events let you offer exclusive experiences to your users, whether real or virtual: meetups, festivals, conferences, private parties, trade shows, and more. You can reserve certain events for the highest loyalty levels, which motivates other users to engage more to gain access. It's a powerful lever to create a sense of exclusivity and strengthen community engagement.

News lets you publish your own editorial content directly in the app: brand updates, new products, behind-the-scenes stories, blog articles... You control your communication, reduce misinformation, and maintain a regular connection with your users. Reading analytics show you what interests your audience most so you can tailor your publications accordingly.

A Population is a segment of your community that you create based on specific criteria: age, gender, loyalty level, location, and more. For example, you can target 20-25 year-olds in your community with tailored content or exclusive offers. This fine-grained segmentation lets you personalize your campaigns, challenges, and events to maximize their impact.

The Marketplace is the rewards shop built into your app. Your users exchange their points, coins, or rewards for products, services, or exclusive perks. It's a powerful driver of motivation and repeat usage: every positive action on your platform translates into a tangible benefit for your customers, encouraging them to come back and engage more.

The Charity feature lets your users donate a portion of their points or rewards to social causes of their choice. It's an authentic way to add a CSR dimension to your loyalty program, strengthen emotional attachment to your brand, and create a more human and meaningful loyalty experience.

Gamification is at the heart of Fidelytics. It enhances the user experience through Challenges, Levels, Achievements, rewards, Coins, and Quests. By turning every interaction into a motivating and rewarding experience, it increases engagement, usage frequency, and loyalty. Your customers associate your brand with a positive sense of accomplishment.

Fidelytics' CRM centralizes all information about your customers, partners, and users. You get a clear view of your community's loyalty levels, manage partner access, and handle customer support (FAQ, assistance). By bringing all key data together, it helps you act at the right moment to reduce churn and increase satisfaction and retention.

Reporting consolidates all your key data into visual dashboards: participation, engagement, campaign performance, user behavior, and business results. It helps you identify what's working, what needs improvement, and steer your loyalty strategy with a clear and actionable overview.

We are continuously expanding our integrations with major POS systems on the market. Contact us to check compatibility with your current solution. In any case, Fidelytics can be used standalone with manual validation or QR code scanning.

No technical skills are required. The back-office is designed to be simple and intuitive. All technical aspects (app development, hosting, updates, store publishing) are handled by our team.

All data is hosted in France on secure, certified servers. We guarantee high availability and regular backups to protect your data and your customers' data.

Yes, Fidelytics is fully compliant with the General Data Protection Regulation (GDPR). We apply data minimization, transparency, and security principles. Your customers can exercise their rights (access, correction, deletion) at any time.